Establish an initial communication with as much information as possible within 2 hours of the truck’s arrival at the dealership. The goal is to let you know, as soon as possible, what the repair entails, how much it will cost and when your truck will be ready.
Our service staff is trained to quickly communicate the information you need to know if your truck is able to get back on the road, if you need to redirect your resources instead, or else find a hotel.
We’ll quickly communicate which parts are in inventory and which need to be ordered so that the repair can begin as soon as possible.
You’ll quickly get a good idea of the costs related to the repair.
Quick assignment allows the dealer to assign the most qualified technician to the job, ensuring the diagnosis is done right the first time.
If our assessment of your complaint reveals that a quick repair (within 4 hours) is required, we will make every effort to complete the repair within 24 hours or even immediately if technician availability permits.
Get the information you need to communicate the impact on your load to your business and your customers.
Feel free to contact our dealer service department to learn more about Express Assessment.
For a better understanding, check out the mapping of the Express Assessment process:
