Career

ROLE:

The Assistant is responsible for communicating and ensuring compliance with procedures and processes in the execution of daily operations. He influences his team positively to respect the guidelines defined by the directors of the various departments.

MAIN TASKS AND RESPONSABILITIE

• Receive requests from the technical advisor and distribute them to the appropriate technician according to the type of task.
• Provide technical support and coaching to technicians.
• Maintain a high-quality repair service and minimize returns to the shop. Conduct intermittent audits of work performed to monitor thoroughness and quality.
• Check the progress of each repair throughout the shift.
• Participate in the handling of customer complaints in collaboration with your supervisor.
• Monitor the condition of the shop, including cleanliness, safety, and equipment condition. Report problems to the department manager.
• Keep the shop list and the Througput up to date.
• Ensure the proper functioning of the Express Assessment
• Maintain communication between the day shift and evening shift technicians as required.
• Understand and ensure compliance with manufacturer’s warranty terms and policies.
• Ensure that ‘SRT’s’ are on work orders.

TASKS RELATED TO HUMAN RESOURCES

• Assist technicians in improving their skills.
• Ensure that safety and manufacturer’s rules and procedures are understood and followed by the technicians under his responsibility.
• Work with technicians and other departments to ensure a healthy work environment.
• Perform all other related tasks

BENEFITS

• Competitive salary
• Telemedicine
• Group insurance
• Employee Assistance Program
• Participating in an RRSP
• Opportunity for advancement

PREREQUISITES

• DEP- Heavy vehicle mechanics
• Fluency in French (oral and written) / Functional English
• CPA card
• Proactivity, leadership, a positive and committed attitude
• Demonstrate manual dexterity and autonomy
• Team spirit and interpersonal skills
• Sense of initiative and perseverance
• Be organized and resourceful
• Be a team player and have good multitasking skills

MAIN TASKS AND RESPONSABILITIE

• Ensure that trucks are parked properly and in the right place
• Remove snow from trucks during the winter season before driving them into the shop
• Work in close collaboration with the technicians
• Perform minor building maintenance when necessary
• All other related tasks

BENEFITS

• Competitive salary
• Telemedicine
• Group insurance
• Employee Assistance Program
• Participating in an RRSP
• Opportunity for advancement

PREREQUISITES

• Demonstrate manual dexterity and autonomy
• Positive and committed attitude
• Team player and collaborative spirit
• Sense of initiative and ability to work under tight deadlines
• Organized and resourceful
• Essential – Class 1 driver’s license
• Asset – Experience in a similar position

The mechanic’s role is to perform the appropriate repairs and maintenance as described by his foreman in the specific work order for each vehicle. He/she must work in a safe manner and follow the procedures set up by the dealership.

MAIN TASKS AND RESPONSABILITIE

• Safely perform the required repair or maintenance on the work order with accuracy and efficiency
• Strictly respect the standards of the dealership and the various manufacturers
• Formulate requests for parts and accessories that are necessary to complete the work in collaboration with the dealer’s parts department
• Follow procedures and requirements for all warranty repairs

BENEFITS

• Competitive salary
• Telemedicine
• Group insurance
• Employee Assistance Program
• Participating in an RRSP
• Opportunity for advancement

PREREQUISITES

• Positive and committed attitude
• Manual dexterity and autonomy
• Team player and collaborative spirit
• Sense of initiative and ability to work under tight deadlines
• Organized and resourceful
• Functional English
• Strong experience in heavy vehicle mechanics
• Experience in welding
• Experience in pneumatic and electrical trailer systems
• CPA card

The role of the technical advisor is to welcome customers and gather the information required to identify and define the repair and maintenance needs of their vehicles. They must also sell maintenance services and organize the work schedule while ensuring quality customer service.

MAIN TASKS AND RESPONSABILITIE

• Respond to requests with courtesy and help customers with their problems wherever they are
• Estimate the cost and duration of the work required in collaboration with the departments and related actors
• Determine the applicable warranties and their rates and coordinate with the department responsible for claims
• Open repair orders by entering all relevant information, follow up on repairs and update the file daily, keep the customer informed of the progress of repairs
• Enter data into the appropriate computer software
• Close the repair orders once the files are completed
• Promote our specials and preventive maintenance (according to vehicle history)
• Contact customers after receiving parts on order and schedule repair appointments with them
• All other related tasks

BENEFITS

• Competitive salary
• Telemedicine
• Group insurance
• Employee Assistance Program
• Participating in an RRSP
• Opportunity for advancement

PREREQUISITES

• Strong customer service and communication skills
• Ability to manage multiple files at the same time
• Autonomy and excellent resistance to stress
• Strong teamwork skills
• Courtesy, discretion
• Bilingualism
• Essential – High school level or higher
• Asset – DEP in technical consulting or more than 6 months experience in the field
• Asset – Experience in the field of heavy trucks

The role of the Administrative Assistant is to provide support to the warranty team. They are responsible for processing claims, arranging for the shipment of documents and entering the necessary data for the processing of warranty documents.

MAIN TASKS AND RESPONSABILITIE

• Produce the necessary reports for the shipment of parts
• Organize the shipment of cores and warranty parts
• Process warranty claims for the Quebec City, Levis, and Saint-Georges de Beauce branches
• Ensure the filing of guaranteed parts
• Provide support to the warranty department
• Perform all other related tasks

BENEFITS

• Competitive salary
• Telemedicine
• Group insurance
• Employee Assistance Program
• Participating in an RRSP
• Opportunity for advancement

PREREQUISITES

• Proactivity and ability to manage several files at the same time
• Thoroughness, autonomy, reliability and organization
• Professionalism and ease of learning
• Fluency in French (oral and written) / Functional English
• Required – Knowledge of the Office 365 suite
• Required – College diploma in secretarial or related field
• Asset – Experience in the field of heavy vehicles

The mechanic is responsible for the repair and maintenance of heavy vehicles, according to their work order and the description issued by the shop foreman. They must work safely and follow the procedures put in place by the dealership.

MAIN TASKS AND RESPONSABILITIES

• Safely perform the repair or maintenance required on the work order accurately and efficiently, as per dealer standards.
  
• Make the request for parts that are necessary for the truck restart in collaboration with the parts department.
  
• Follow procedures for all repairs that are under warranty

BENEFITS

• Competitive salary
• Continuous training
• Telemedicine
• Group insurance
• Employee Assistance Program
• Participating in an RRSP
• Financial assistance for the acquisition of tools

PREREQUISITES

• Positive and committed attitude
  
• Demonstrate manual dexterity and autonomy
  
• Teamwork and collaboration
  
• Initiative and ability to work within tight deadlines
  
• Be organized and resourceful
  
• DEP- Heavy Vehicle Mechanics
  
• Functional English
  
• CPA Card