What is Express Assessment?
Establish an initial communication with as much information as possible within 2 hours of the truck’s arrival at the dealership. The goal is to let you know, as soon as possible, what the repair entails, how much it will cost and when your truck will be ready.
What are the benefits of Express Assessment for you, the customer?
Make a better business decision quickly:
Our service staff is trained to quickly communicate the information you need to know if your truck is able to get back on the road, if you need to redirect your resources instead, or else find a hotel.
Understand parts availability:
We’ll quickly communicate which parts are in inventory and which need to be ordered so that the repair can begin as soon as possible.
Evaluate the cost of the repair :
You’ll quickly get a good idea of the costs related to the repair.
Qualified technicians:
Quick assignment allows the dealer to assign the most qualified technician to the job, ensuring the diagnosis is done right the first time.
Make simple repairs quickly:
If our assessment of your complaint reveals that a quick repair (within 4 hours) is required, we will make every effort to complete the repair within 24 hours or even immediately if technician availability permits.
Manage your business better:
Get the information you need to communicate the impact on your load to your business and your customers.
Feel free to contact our dealer service department to learn more about Express Assessment.
For a better understanding, check out the mapping of the Express Assessment process:
Everything you need to know about the Express Assessment:
What is Express Assessment?...
Daimler Trucks of North America (DTNA), the manufacturer of Freightliner and Western Star trucks, has awarded Elite Support certification to high-performing dealerships that consistently deliver a superior customer service experience! It’s a customer-driven approach that ensures the best customer experience.
The ultimate goal of this initiative is to create an expanded network of certified dealerships that allows customers to feel confident in whichever dealership they decide to stop at for repair or service of their truck(s).
Certified dealers must meet approximately 130 criteria 365 days a year. These criteria are based on customer experience, continuous improvement of facilities, procedures and service, and employee training.
Dealers receive an annual visit from a facilitator who ensures that all criteria are met and provides suggestions to continue to improve the quality of the customer experience.
With Elite Support certification we ensure that we provide:
A customer experience that meets and exceeds your expectations.
Optimized time on the road with Express Assessment and the best trained technicians with access to the latest tools.
Access to parts as quickly as possible with a proven inventory management system.
Exceptional convenience while you wait for your truck.
And much more…
So don’t hesitate to come see us or stop by an Elite Support dealer. Your guarantee of outstanding service!
Your GLOBOCAM dealers started the adventure with the first certified dealer in Quebec in 2015, Pointe-Claire, followed closely by Boucherville in 2016 and Anjou in 2017. As for the 2 dealerships in Quebec City and Levis, they were certified in 2018. We are currently working on adding our 2 new dealerships in Beauce and Estrie to our network of certified locations. This will ensure you receive the same level of service no matter which GLOBOCAM dealer you choose to visit.
Check out our blog post on the Express Assessment procedure that optimizes customer service speed!
GLOBOCAM is certified Elite Support
Daimler Trucks of North America (DTNA), the manufacturer of Freightliner and Western Star trucks, has awarded Elite Support certification to high-performing dealerships that consistently deliver a...
The 57X truck design
The 57X truck is the most advanced highway truck Western Star has ever built, with a focus on the driver.
Built on a tradition of ruggedness and equipped with technology, comfort, safety and performance, it is sure to satisfy its customers from the moment they get behind the wheel!
The 57X offers a choice of several Detroit engine models. The DD13 Gen 5, DD15 Gen 5 and DD16 engines offer maximum on-road performance and fuel economy.
With Detroit Connect® technology, the X-Series trucks mark a significant advance in performance for Western Star trucks. Detroit Connect converts the performance of any truck into real-time data that can be used, for example, to make decisions that will keep drivers in control on the road.
To avoid traffic slowdowns, secure blind spots or keep trucks in their lane, the Detroit Assurance® suite of safety systems offers technology that enhances the safety of the 57X truck.
The 57X Truck
Making life more enjoyable for heavy-duty truck drivers is a priority for Western Star. The company has taken a big step forward in cab life.
In fact, the 57X is equipped with an all-new digital dashboard: bright, clear, customizable and intuitive. There is also a driver’s lounge in the back. It can be easily adapted with various options such as a flat screen TV, refrigerator, kitchenette or even a full-size bed.
A new truck 100% based on the needs of the driver
Western Star has redesigned the entire X-Series to better meet customers’ needs for safety, cost efficiency and durability. The all-new 57X is designed primarily for long-haul customers, such as small fleets or owner-operators, as opposed to the 47X and 49X series, which are designed primarily for specialized use or construction customers.
With a 12-inch A-screen and a 10-inch B-screen, drivers will have all the information and entertainment they need without taking their hands off the wheel.
The 57X is available in a variety of designs to suit many applications. There are shorter models with varying interior heights (between 152 and 183 cm). The longest version includes a bed and driver’s lounge. Improved insulation, a wider windshield, and more easily usable ventilation and temperature controls. All these advantages contribute greatly to the driver’s comfort.
The LED kit adds a special touch to the 57X and enhances its safety by optimizing the road lighting. Numerous additional features and comfort options allow the customer to further customize the truck according to the driver’s needs.
Advancements in aerodynamics and the latest drivetrain technologies have been perfectly combined to create the most fuel-efficient road truck ever.
Sources :
https://www.westernstartrucks.com/, https://westernstar.blob.core.windows.net/media/pdf/57X/15473-57x-brochure-final-reader-french.pdf, https://store.steampowered.com/app/2093200/American_Truck_Simulator__Western_Star_57X/, https://media.fr.daimlertruck.com/
The new 57X truck from Western Star
The 57X truck design...