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Career

In business for over 25 years, GLOBOCAM is a family business that has its mission to “keep trucks on the road” at heart.

Stimulating
and safe

It is in a stimulating and safe environment that our teams work to meet the needs of our customers. The values advocated by GLOBOCAM show in the positive evolution of our big family

View our job offers

MOTIVATION

Being fully engaged and committed to our work.

INTEGRITY

Making decisions and taking actions based on transparency and honesty.

ATTITUDE

Being positive, loyal, empathetic and open-minded.

CUSTOMER DRIVEN

Improving continuously our way of doing things to improve customer journey.

OUTTHINKING

Innovating by rethinking and redefining our ways of doing business with new ideas.

Us

We are trucks

Benefits

With well-being at the heart of its concerns, GLOBOCAM is proud to be one of the first employers in Quebec to offer a telemedicine service to its employees.

 

Benefit from virtual consultations and medical follow-ups with teams of multidisciplinary professionals via the Dialogue platform.

 

 

Competitive social benefits

Growing company

Annual tools purchase allowance

Competitive salary

Continuous training

Diversified work

Varied schedules

Advancement possibility

Air-conditioned shops (Quebec and Levis

Dynamic atmosphere

Cutting-edge workshop

And more!

Life at
GLOBOCAM

As an employer of choice, GLOBOCAM believes in conducting meaningful activities
to promote the strength of its teams and the recognition of each of their members.

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WORKSHOP ASSISTANT FOREMEN
Quebec
Full time/Day

ROLE:

The Assistant is responsible for communicating and ensuring compliance with procedures and processes in the execution of daily operations. He influences his team positively to respect the guidelines defined by the directors of the various departments.

WORKSHOP ASSISTANT FOREMEN

MAIN TASKS AND RESPONSABILITIE

  • Receive requests from the technical advisor and distribute them to the appropriate technician according to the type of task.
  • Provide technical support and coaching to technicians.
  • Maintain a high-quality repair service and minimize returns to the shop. Conduct intermittent audits of work performed to monitor thoroughness and quality.
  • Check the progress of each repair throughout the shift.
  • Participate in the handling of customer complaints in collaboration with your supervisor.
  • Monitor the condition of the shop, including cleanliness, safety, and equipment condition. Report problems to the department manager.
  • Keep the shop list and the Througput up to date.
  • Ensure the proper functioning of the Express Assessment
  • Maintain communication between the day shift and evening shift technicians as required.
  • Understand and ensure compliance with manufacturer’s warranty terms and policies.
  • Ensure that ‘SRT’s’ are on work orders.

TASKS RELATED TO HUMAN RESOURCES

  • Assist technicians in improving their skills.
  • Ensure that safety and manufacturer’s rules and procedures are understood and followed by the technicians under his responsibility.
  • Work with technicians and other departments to ensure a healthy work environment.
  • Perform all other related tasks

BENEFITS

  • Competitive salary
  • Telemedicine
  • Group insurance
  • Employee Assistance Program
  • Participating in an RRSP
  • Opportunity for advancement

PREREQUISITES

  • DEP- Heavy vehicle mechanics
  • Fluency in French (oral and written) / Functional English
  • CPA card
  • Proactivity, leadership, a positive and committed attitude
  • Demonstrate manual dexterity and autonomy
  • Team spirit and interpersonal skills
  • Sense of initiative and perseverance
  • Be organized and resourceful
  • Be a team player and have good multitasking skills
YARD MAN
Levis
Full time / Day

The yard man is responsible for moving the trucks for various purposes, including driving them to the service bays indicated by the shop team, at their request.

MAIN TASKS AND RESPONSABILITIE

  • Ensure that trucks are parked properly and in the right place
  • Remove snow from trucks during the winter season before driving them into the shop
  • Work in close collaboration with the technicians
  • Perform minor building maintenance when necessary
  • All other related tasks

BENEFITS

  • Competitive salary
  • Telemedicine
  • Group insurance
  • Employee Assistance Program
  • Participating in an RRSP
  • Opportunity for advancement

PREREQUISITES

  • Demonstrate manual dexterity and autonomy
  • Positive and committed attitude
  • Team player and collaborative spirit
  • Sense of initiative and ability to work under tight deadlines
  • Organized and resourceful
  • Essential – Class 1 driver’s license
  • Asset – Experience in a similar position
TRAILER MECHANIC
St-Georges
Full time / Day

The mechanic’s role is to perform the appropriate repairs and maintenance as described by his foreman in the specific work order for each vehicle. He/she must work in a safe manner and follow the procedures set up by the dealership.

TRAILER MECHANIC

MAIN TASKS AND RESPONSABILITIE

  • Safely perform the required repair or maintenance on the work order with accuracy and efficiency
  • Strictly respect the standards of the dealership and the various manufacturers
  • Formulate requests for parts and accessories that are necessary to complete the work in collaboration with the dealer’s parts department
  • Follow procedures and requirements for all warranty repairs

BENEFITS

  • Competitive salary
  • Telemedicine
  • Group insurance
  • Employee Assistance Program
  • Participating in an RRSP
  • Opportunity for advancement

PREREQUISITES

  • Positive and committed attitude
  • Manual dexterity and autonomy
  • Team player and collaborative spirit
  • Sense of initiative and ability to work under tight deadlines
  • Organized and resourceful
  • Functional English
  • Strong experience in heavy vehicle mechanics
  • Experience in welding
  • Experience in pneumatic and electrical trailer systems
  • CPA card
TECHNICAL ADVISOR
Levis
Full time / Day and Full time / Night

The role of the technical advisor is to welcome customers and gather the information required to identify and define the repair and maintenance needs of their vehicles. They must also sell maintenance services and organize the work schedule while ensuring quality customer service.

TECHNICAL ADVISOR

MAIN TASKS AND RESPONSABILITIE

  • Respond to requests with courtesy and help customers with their problems wherever they are
  • Estimate the cost and duration of the work required in collaboration with the departments and related actors
  • Determine the applicable warranties and their rates and coordinate with the department responsible for claims
  • Open repair orders by entering all relevant information, follow up on repairs and update the file daily, keep the customer informed of the progress of repairs
  • Enter data into the appropriate computer software
  • Close the repair orders once the files are completed
  • Promote our specials and preventive maintenance (according to vehicle history)
  • Contact customers after receiving parts on order and schedule repair appointments with them
  • All other related tasks

BENEFITS

  • Competitive salary
  • Telemedicine
  • Group insurance
  • Employee Assistance Program
  • Participating in an RRSP
  • Opportunity for advancement

PREREQUISITES

  • Strong customer service and communication skills
  • Ability to manage multiple files at the same time
  • Autonomy and excellent resistance to stress
  • Strong teamwork skills
  • Courtesy, discretion
  • Bilingualism
  • Essential – High school level or higher
  • Asset – DEP in technical consulting or more than 6 months experience in the field
  • Asset – Experience in the field of heavy trucks
Warranty administrative assistant
Quebec
Full time / Day

The role of the Administrative Assistant is to provide support to the warranty team. They are responsible for processing claims, arranging for the shipment of documents and entering the necessary data for the processing of warranty documents.

Warranty administrative assistant

MAIN TASKS AND RESPONSABILITIE

  • Produce the necessary reports for the shipment of parts
  • Organize the shipment of cores and warranty parts
  • Process warranty claims for the Quebec City, Levis, and Saint-Georges de Beauce branches
  • Ensure the filing of guaranteed parts
  • Provide support to the warranty department
  • Perform all other related tasks

BENEFITS

  • Competitive salary
  • Telemedicine
  • Group insurance
  • Employee Assistance Program
  • Participating in an RRSP
  • Opportunity for advancement

PREREQUISITES

  • Proactivity and ability to manage several files at the same time
  • Thoroughness, autonomy, reliability and organization
  • Professionalism and ease of learning
  • Fluency in French (oral and written) / Functional English
  • Required – Knowledge of the Office 365 suite
  • Required – College diploma in secretarial or related field
  • Asset – Experience in the field of heavy vehicles
Diesel mechanic
Boucherville / Levis / Montréal-Est / Pointe-Claire / Quebec / St-Georges
Full time / Day or Night

The mechanic is responsible for the repair and maintenance of heavy vehicles, according to their work order and the description issued by the shop foreman. They must work safely and follow the procedures put in place by the dealership.

 

Diesel mechanic

MAIN TASKS AND RESPONSABILITIES

  • Safely perform the repair or maintenance required on the work order accurately and efficiently, as per dealer standards.
  • Make the request for parts that are necessary for the truck restart in collaboration with the parts department.
  • Follow procedures for all repairs that are under warranty

BENEFITS

  • Competitive salary
  • Continuous training
  • Telemedicine
  • Group insurance
  • Employee Assistance Program
  • Participating in an RRSP
  • Financial assistance for the acquisition of tools

PREREQUISITES

  • Positive and committed attitude
  • Demonstrate manual dexterity and autonomy
  • Teamwork and collaboration
  • Initiative and ability to work within tight deadlines
  • Be organized and resourceful
  • DEP- Heavy Vehicle Mechanics
  • Functional English
  • CPA Card

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      Our latest news

      Check out the company and industry news highlights.

      What is Express Assessment?   Establish an initial communication with as much information as possible within 2 hours of the truck’s arrival at the dealership. The goal is to let you know, as soon as possible, what the repair entails, how much it will cost and when your truck will be ready.   What are the benefits of Express Assessment for you, the customer?   Make a better business decision quickly: Our service staff is trained to quickly communicate the information you need to know if your truck is able to get back on the road, if you need to redirect your resources instead, or else find a hotel.   Understand parts availability: We’ll quickly communicate which parts are in inventory and which need to be ordered so that the repair can begin as soon as possible.   Evaluate the cost of the repair : You’ll quickly get a good idea of the costs related to the repair.   Qualified technicians: Quick assignment allows the dealer to assign the most qualified technician to the job, ensuring the diagnosis is done right the first time.   Make simple repairs quickly: If our assessment of your complaint reveals that a quick repair (within 4 hours) is required, we will make every effort to complete the repair within 24 hours or even immediately if technician availability permits.   Manage your business better: Get the information you need to communicate the impact on your load to your business and your customers.   Feel free to contact our dealer service department to learn more about Express Assessment.   For a better understanding, check out the mapping of the Express Assessment process:  
      Logo Express Assessment

      Everything you need to know about the Express Assessment:

      What is Express Assessment?...
      March 21 - 2023
      Daimler Trucks of North America (DTNA), the manufacturer of Freightliner and Western Star trucks, has awarded Elite Support certification to high-performing dealerships that consistently deliver a superior customer service experience! It’s a customer-driven approach that ensures the best customer experience.   The ultimate goal of this initiative is to create an expanded network of certified dealerships that allows customers to feel confident in whichever dealership they decide to stop at for repair or service of their truck(s).   Certified dealers must meet approximately 130 criteria 365 days a year.  These criteria are based on customer experience, continuous improvement of facilities, procedures and service, and employee training.   Dealers receive an annual visit from a facilitator who ensures that all criteria are met and provides suggestions to continue to improve the quality of the customer experience.   With Elite Support certification we ensure that we provide:   A customer experience that meets and exceeds your expectations. Optimized time on the road with Express Assessment and the best trained technicians with access to the latest tools. Access to parts as quickly as possible with a proven inventory management system. Exceptional convenience while you wait for your truck. And much more…   So don’t hesitate to come see us or stop by an Elite Support dealer.  Your guarantee of outstanding service!   Your GLOBOCAM dealers started the adventure with the first certified dealer in Quebec in 2015, Pointe-Claire, followed closely by Boucherville in 2016 and Anjou in 2017.  As for the 2 dealerships in Quebec City and Levis, they were certified in 2018.  We are currently working on adding our 2 new dealerships in Beauce and Estrie to our network of certified locations.  This will ensure you receive the same level of service no matter which GLOBOCAM dealer you choose to visit.   Check out our blog post on the Express Assessment procedure that optimizes customer service speed!
      Logo certification Elite Support

      GLOBOCAM is certified Elite Support

      Daimler Trucks of North America (DTNA), the manufacturer of Freightliner and Western Star trucks, has awarded Elite Support certification to high-performing dealerships that consistently deliver a...
      March 21 - 2023
      The 57X truck design   The 57X truck is the most advanced highway truck Western Star has ever built, with a focus on the driver. Built on a tradition of ruggedness and equipped with technology, comfort, safety and performance, it is sure to satisfy its customers from the moment they get behind the wheel!   The 57X offers a choice of several Detroit engine models. The DD13 Gen 5, DD15 Gen 5 and DD16 engines offer maximum on-road performance and fuel economy.   With Detroit Connect® technology, the X-Series trucks mark a significant advance in performance for Western Star trucks. Detroit Connect converts the performance of any truck into real-time data that can be used, for example, to make decisions that will keep drivers in control on the road.   To avoid traffic slowdowns, secure blind spots or keep trucks in their lane, the Detroit Assurance® suite of safety systems offers technology that enhances the safety of the 57X truck.   The 57X Truck   Making life more enjoyable for heavy-duty truck drivers is a priority for Western Star. The company has taken a big step forward in cab life.   In fact, the 57X is equipped with an all-new digital dashboard: bright, clear, customizable and intuitive. There is also a driver’s lounge in the back. It can be easily adapted with various options such as a flat screen TV, refrigerator, kitchenette or even a full-size bed.   A new truck 100% based on the needs of the driver   Western Star has redesigned the entire X-Series to better meet customers’ needs for safety, cost efficiency and durability. The all-new 57X is designed primarily for long-haul customers, such as small fleets or owner-operators, as opposed to the 47X and 49X series, which are designed primarily for specialized use or construction customers.   With a 12-inch A-screen and a 10-inch B-screen, drivers will have all the information and entertainment they need without taking their hands off the wheel.   The 57X is available in a variety of designs to suit many applications. There are shorter models with varying interior heights (between 152 and 183 cm). The longest version includes a bed and driver’s lounge. Improved insulation, a wider windshield, and more easily usable ventilation and temperature controls. All these advantages contribute greatly to the driver’s comfort.   The LED kit adds a special touch to the 57X and enhances its safety by optimizing the road lighting.  Numerous additional features and comfort options allow the customer to further customize the truck according to the driver’s needs. Advancements in aerodynamics and the latest drivetrain technologies have been perfectly combined to create the most fuel-efficient road truck ever.    Sources : https://www.westernstartrucks.com/, https://westernstar.blob.core.windows.net/media/pdf/57X/15473-57x-brochure-final-reader-french.pdf, https://store.steampowered.com/app/2093200/American_Truck_Simulator__Western_Star_57X/, https://media.fr.daimlertruck.com/

      The new 57X truck from Western Star

      The 57X truck design...
      February 13 - 2023
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