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Elite
Support

Every 5 GLOBOCAM dealerships has earned Elite Support Certification ; this distinction awarded by Daimler Trucks North America underlines the excellence of each of our departments, and rewards our commitment to maintain our standards at the highest level in the industry especially by setting up continuous improvement projects.

Express
assessment

Express Assessment is offered in every Elite Support certified dealer.  This represents for the customer the communication of a preliminary diagnosis, cost and repair time in the following 2 hours of its arrival. The dealer also verifies the availability of parts needed.

Keeping your truck on the road

The number 1 objective of Elite Support is to keep your truck on the road. Annual recertification serves the purpose of making sure you encounter the same high level of service every time you enter one of our certified dealerships.

Qualified
service technicians

Continuous training is provided to shop employees by the most knowledgeable professionals at Freightliner and Western Star. We put lots of effort in mastering how our trucks work and use the best devises to accelerate the repair process.

Ongoing
progress

The Elite Support Certification means meeting 129 different norms divided into 20 categories. Every certified dealership, an in-house specialist is dedicated to reaching and preserving this high level of service.

Component
accessibility

Having the dealerships working close together and getting a sense of the needs of the shop provided us a better view of what components we must keep handy. We also use Mission Critical, a system that allows us to make sure every dealer parts inventory is efficient.

Comfort
while waiting

Our team has on heart to provide a nice and cozy environment to your drivers while our skilled technicians are working with the best equipment to put your truck back on the road as fast as possible.

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