In business for over 25 years, GLOBOCAM is a family business that has its mission to “keep trucks on the road” at heart.
Stimulating
and safe
It is in a stimulating and safe environment that our teams work to meet the needs of our customers. The values advocated by GLOBOCAM show in the positive evolution of our big family
Making decisions and taking actions based on transparency and honesty.
ATTITUDE
Being positive, loyal, empathetic and open-minded.
CUSTOMER DRIVEN
Improving continuously our way of doing things to improve customer journey.
OUTTHINKING
Innovating by rethinking and redefining our ways of doing business with new ideas.
Us
We are trucks
Benefits
With well-being at the heart of its concerns, GLOBOCAM is proud to be one of the first employers in Quebec to offer a telemedicine service to its employees.
Benefit from virtual consultations and medical follow-ups with teams of multidisciplinary professionals via the Dialogue platform.
Competitive social benefits
Growing company
Annual tools purchase allowance
Competitive salary
Continuous training
Diversified work
Varied schedules
Advancement possibility
Air-conditioned shops (Montreal-Est, Quebec and Levis)
Dynamic atmosphere
Cutting-edge workshop
And more!
Here, people are open to anything. They love it when you ask questions!
Naharah Icuté, heavy vehicle technician, 1st year apprentice
What motivates me to stay at GLOBOCAM is all the working conditions we have.
René Harnois, companion class 1
Life at
GLOBOCAM
As an employer of choice, GLOBOCAM believes in conducting meaningful activities
to promote the strength of its teams and the recognition of each of their members.
The employee’s role is to participate, adhere to, and collaborate in team activities. Through their contribution, they enhance the group’s performance by ensuring compliance with the policies, procedures, and processes of their service.
Reporting to the Service Director, the technical advisor is responsible for welcoming and responding to our customers’ requests. They must provide excellent customer service to ensure that the customer’s experience at our dealership meets their expectations.
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KEY RESPONSIBILITIES
Plan and organize maintenance and mechanical repairs
Apply current quality procedures
Welcome and satisfy the customer during the maintenance process
Reporting to the dealership manager, the supervisor of parts and warehouse advisors ensures the smooth operation of the parts and warehouse department’s activities. They oversee practices, enhance work organization, and ensure the maximization of productivity and efficiency through sound management of costs and personnel.
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KEY RESPONSIBILITIES
Manage the personnel within the parts and warehouse advisor team (staffing, labor relations, occupational health and safety, training, evaluation, schedules) in accordance with company policies
Coordinate, supervise, and control all activities in both departments to maximize productivity and efficiency by promoting team mobilization and responsibility (validation of new customer accounts, validation of order deadlines, allocation of personnel based on demands, inventory management, execution of provided reports, etc.)
Ensure the implementation of established procedures and standards, including: Telephone, counter, and workshop orders (applies to the parts advisor team)
Receiving, preparing orders, and merchandise shipping, such as parts sorting, cleanliness of the premises, parts availability management, etc. (applies to the warehouse team)
Ensure the parts advisor team’s adherence to company policies in transactional matters (completed customer credits, credits and corrections, issuing customer credits, error tracking and correction, price corrections, etc.)
Handling customer complaints
Support the dealership manager in the administration of financial and material resources in accordance with internal procedures
Any other related tasks
BENEFITS
Competitive salary
Telemedicine
Employee assistance program
Opportunity for advancement
REQUIRED SKILLS
Proactivity, effective motivator, and perseverance
Strong prioritization, planning, and organizational skills
Leadership, interpersonal skills, and a good team spirit
Resilience to stress
Customer service competence
EDUCATION/EXPERIENCE
Proficiency in both oral and written French and English
Team management skills
Experience in customer service and warehouse operations (at least one of them)
Reporting to the dealership manager, the Assistant Manager for Parts is responsible for executing activities related to the operations of the parts department, focusing on efficiency and growth in line with the company’s vision and mission. They ensure smooth bilateral communication within their unit.
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KEY RESPONSIBILITIES
Ensure optimal management of allocated human and material resources, with performance measured by customer satisfaction, adherence to manufacturer practices and requirements, cost control, synergy with other departments, and staff development
Foster workforce development, satisfaction, and performance
Guide the team, maximize the use of relevant training, create a stimulating work environment, and implement best practices and work procedures
Actively contribute to achieving the company’s financial goals and ensure the deployment and effectiveness of policies and procedures related to the department
Ensure compliance with CNESST rules
Recommend actions based on risk assessments related to CNESST
Daily follow-up on actions required to achieve performance measures
Perform any other related tasks
BENEFITS
Competitive salary
Telemedicine
Employee assistance program
Opportunity for advancement
REQUIRED SKILLS
Proactivity
Excellent communication skills
Demonstrated leadership
Mobilizer
Customer service focus
Employee experience focus
EDUCATION/EXPERIENCE
Proficiency in both oral and written French and English
Relevant education in operations management and/or 7 to 10 years of relevant experience
Reporting to the Service Manager, the mechanic is responsible for the maintenance and repair of heavy vehicles, according to the work order issued by the workshop foreman. They must work safely and follow the procedures established by the dealership and the corporation.
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KEY RESPONSIBILITIES
Safely perform the necessary repairs or maintenance listed on the work order with precision and efficiency, following dealership standards
Request parts required for truck repair in collaboration with the parts department
Follow procedures for all warranty repairs
Work closely with technical advisors and foremen to inform them of any additional required work or unforeseen issues
Document all work performed on the truck on the work order
Participate in training provided by the dealership
Diagnose trucks for repair and subsequently carry out the repairs
Conduct road tests with the vehicle if necessary
Report any equipment defects or malfunctions to the supervisor promptly
Perform any other related tasks. *Tasks may vary depending on the mechanic’s experience and training
BENEFITS
Competitive salary
Telemedicine
Employee assistance program
Group insurance
Participation in an RRSP (Retirement Savings Plan)
Reporting to the logistics manager, the delivery person is responsible for ensuring efficient and accurate management of delivering parts to customers within agreed timelines.
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KEY RESPONSIBILITIES
Ensure prompt and accurate delivery of parts to customers within established deadlines;
Verify the accuracy of orders before departure and check the conformity of delivered parts with associated documents;
Maintain the delivery vehicle in good working condition, perform regular checks, and report any maintenance or repair needs;
Follow applicable driving regulations and ensure personal safety as well as the safety of goods during transport;
Collaborate with the logistics team and relevant departments to ensure smooth communication and promptly resolve any potential issues.
BENEFITS
Competitive salary
Telemedicine
Employee assistance program
Group insurance
Participation in an RRSP (Retirement Savings Plan)
Opportunity for advancement
REQUIRED SKILLS
Punctuality and reliability
Customer-oriented and service-focused
Ability to work independently
Good time management and prioritization skills
EDUCATION/EXPERIENCE
Valid driver’s license with an excellent driving record
Ability to lift and transport heavy loads
Basic knowledge of mechanics would be an asset
Excellent communication and customer service skills
*English is a prerequisite for the majority of our posted positions due to our affiliation with the American manufacturer Daimler, which communicates with us strictly in English (manuals, training, etc.)
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You would like to work with us?
If you are interested in the profile of the company and if you wish to join a solid team whose reputation is well established, send us your CV indicating which position interests you.
Check out the company and industry news highlights.
GLOBOCAM OPENS A NEW DEALERSHIP IN CORNWALL, ONTARIO.
CORNWALL, ONTARIO, April 09, 2024 – GLOBOCAM, the largest network of heavy-duty truck dealerships in Quebec, is proud to announce the opening of a brand-new sales, parts, and service dealership in the Cornwall region. This opening marks an important step in GLOBOCAM’s growth plan, as it establishes its operations for the first-time outside Quebec in the Ontario market. GLOBOCAM now becomes the exclusive distributor of Freightliner and Western Star trucks in the Cornwall region.
“I’m delighted with our commitment to Ontario customers. The strategic Cornwall region, located on major highways, represents much more than a business opportunity. It’s our promise to provide exceptional service, to be the reliable and indispensable partner for those who travel our roads from east to west, from Quebec to Ontario, ensuring the sustainability of our economy.” commented Maxime Boyer, President at GLOBOCAM.
With 7 new points of service since 2016, including the acquisitions of Quebec City and Lévis in 2016, Beauce in 2021, Sherbrooke in 2022, Trois-Rivières in 2023 and Cornwall in 2024, GLOBOCAM now has over 550 employees across Quebec and Ontario. With this 10th location in Canada, GLOBOCAM is pursuing its ambitious goal of delivering 2,500 trucks a year by 2025.
Maxime Boyer has taken over the family business founded by his father and is determined to carry on the legacy of quality and customer service for which GLOBOCAM is renowned. With a strategic plan focused on innovation, expansion, and diversification of its service and product offering, the company continues to expand its network of heavy-duty truck dealerships, while maintaining its commitment to operational excellence and customer satisfaction.
GLOBOCAM, the largest network of heavy-duty truck dealerships in Quebec, announce the opening of a brand-new dealership in the Cornwall region of Ontario
GLOBOCAM OPENS A NEW DEALERSHIP IN CORNWALL, ONTARIO....
APRIL FOOLS!
You’ve been tricked!
At the moment, our team doesn’t do submarines. Nevertheless, we are available at all our dealerships to help you with the purchase of new and used trucks, as well as for parts sales and service.
Don’t hesitate to contact us!
The Globocam team
Globocam Will Distribute H20 Australia Products in Canada
Carrying out preventive maintenance on a heavy vehicle is not only essential for the longevity of a truck, but also to ensure the safety of drivers and avoid downtime due to mechanical breakdown, especially with winter approaching!
When you purchase a heavy-duty vehicle, you’ll receive an operator’s manual with recommended maintenance intervals. We suggest that you follow the recommendations given, since, overall, regular maintenance carried out in accordance with the manufacturer’s recommendations for your particular application, will help to avoid potential breakdowns.
Time is money
Even if the vehicle is new, the sooner problems are detected, the quicker and easier they can be resolved. A simple loose bolt can cause serious damage to a vehicle!
A poorly maintained truck or one with the wrong parts can lead to serious problems on other parts of the truck, such as progressive damage, and can cause a very long downtime, hence the importance of choosing quality parts to keep your truck on the road. It’s no secret that a stopped truck is a loss of revenue.
Ensuring your truck’s warranty
To take full advantage of your truck’s warranty, here are a few elements to check regularly: oil filters, air conditioning, bolt tightening, battery, suspension tightening, to name just a few. As an example, something as simple as checking tire pressure can help save fuel.
Winter is just around the corner! Don’t forget to carry out all the checks you need to drive with peace of mind during the winter season.
Don’t hesitate to contact our experts in the Service Department for advice on recommended maintenance for your truck, or to book an appointment. We have 9 dealerships in Quebec to serve you better – find the address nearest you at globocam.ca/contact-us.
Be proactive, take care of your truck with recommended maintenance, and stay on the road longer!
Heavy-duty truck maintenance and warranty
Carrying out preventive maintenance on a heavy vehicle is not only essential for the longevity of a truck, but also to ensure the safety of drivers and avoid downtime due to mechanical breakdown,...